Every missed call is a case signed elsewhere.
Intake intelligence that recovers leaked revenue.
Answer. Qualify. Book. Report.
Answer
Every call picked up in under 2 seconds.
Qualify
Screens for case type, injury details, statute of limitations, insurance.
Book
Qualified prospects booked directly on your calendar.
Report
Weekly report: what converted, what leaked, where to invest next.
Every Monday, you see exactly where the money went.
Call our intake agent.
A live personal injury intake agent. Play the role of a potential client and experience the full qualification flow.
"I was in a car accident two weeks ago and I think I need a lawyer."
What firms ask before starting.
Is this compliant with bar ethics rules?
Yes. The ABA issued formal guidance in 2024 permitting AI for intake with caller disclosure. Bastion collects intake data only. No legal advice, no case evaluation. We include a compliance documentation package with every partnership.
How is client data protected?
All voice processing and data storage runs on Amazon Web Services and Google Cloud, both SOC 2 Type II certified and HIPAA eligible. Our voice infrastructure provider maintains SOC 2 Type II and ISO 27001 certifications with HIPAA-compliant processing available. We never use client data for model training. Full audit trails. Your firm retains all data ownership.
We already have a receptionist.
The average PI firm misses 35-50% of calls during business hours. One person can't answer two calls at once, can't work nights or weekends, and can't qualify in multiple languages simultaneously. Bastion runs parallel to your team: covers overflow during peak hours, handles after-hours, qualifies leads before they reach attorneys, and forwards urgent calls to the right person. Your receptionist stays. Your missed calls disappear.
Our clients prefer talking to real people.
Research shows speed and helpfulness matter more than who's on the other end. Bastion responds in under 2 seconds. Most receptionists take 20+. Callers want fast, accurate answers, and 80-90% of intake calls are routine questions AI handles cleanly. Complex cases escalate to a human immediately.
We tried an answering service before and it didn't work.
Most intake services fail because they follow generic call center scripts that don't understand PI. Bastion is built specifically for personal injury intake: case type screening, statute of limitations checks, insurance qualification. And we review every call transcript weekly. If something isn't converting, we fix it the same week.
What is your cancellation policy?
Month-to-month. No contracts. No cancellation fee. If the data doesn't justify the investment, we'll tell you before you tell us.
See where your intake is leaking.
We review your intake process: response time, qualification flow, follow-up speed. Then show you exactly where cases are walking out the door.
We partner with a limited number of firms per market.