Every missed call is a case signed elsewhere.

No. Bastion is an intake and qualification layer. It collects facts, follows the firm's approved script, discloses that callers are speaking with an AI agent, and escalates matters that need human judgment. Final workflows are reviewed with the firm before launch.

We keep the data model narrow: intake facts, call transcripts, routing events, and booking outcomes. Your firm retains ownership of its intake data. During onboarding, we document where data flows, who can access it, and which records should be retained or deleted under your firm's policy.

Bastion is not positioned as a replacement for a strong front desk. It covers the moments human teams cannot cover consistently: after-hours calls, overflow, weekends, holidays, repeat follow-up, and structured qualification before a lead reaches an attorney.

Yes. The agent is transparent, professional, and designed for intake, not persuasion. The goal is to respond quickly, collect the right facts, and move qualified callers to the next human step without pretending to be an attorney or staff member.

Most answering services are judged on whether they picked up the phone. Bastion is judged on whether the intake flow converts: case type, injury facts, timing, insurance, escalation logic, booking, and follow-up. We review performance and tune the workflow against those outcomes.

The agent can be configured to stop the standard flow and escalate based on severity, emotional distress, catastrophic injury, multi-party facts, or any firm-defined trigger. The point is not to automate judgment; it is to make sure the right calls reach the right person faster.